Stan Jobs
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Recent activity by Stan Jobs
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Understanding CSAT
Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (customer satisfaction ratings), end-users receive an email 24 hours after th...
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Customizing the appearance of the Web Widget
You can modify the appearance of some or all of the following widget elements to match the look and feel of your company’s website. If you’re using a Legacy Chat version, see (Legacy Chat) Customiz...
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Using the Web Widget
With the Web Widget, you can add customer support features from Zendesk Guide, Support, Talk, and Chat to your website or Help Center, so that your customers can get immediate help from a single in...
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Creating user segments
Tags, groups, and organizations are not available on Support Essential. To create user segments, you must have Support Team, Professional, or Enterprise and Guide Professional or Enterprise. If you...
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Editing and deleting discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Adding discussion topics
The community consists of posts associated with different discussion topics. Topics can be anything you want, and you can create as many as you want. Guide managers can add, edit, delete, and manua...
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Managing community posts
You can edit, move, or delete community posts, as well as edit or delete comments on community posts. You can also take a number of actions on the post or comment. The user interface described in t...
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Setting up Answer Bot triggers, views and workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Basic tagging Basic tagging is important for almost all configurations and...
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Allowing unsafe HTML in articles
By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. Unsafe HTML is not stripped from the articles on the serve...
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Working on a theme locally
The most powerful theming features in Guide are the abilities to import, export, and work locally with themes. When you’re making major updates to a theme or building your own theme from scratch, t...
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